Privacy Policy
Last updated 9 November 2026
This policy explains how Recruo LTD handles personal data collected through consulting.recruo.com. It applies to this website and to enquiries made through it. Work we do for clients is covered by a separate contract and data processing agreement.
Who we are
Recruo LTD is the controller of this data. We are registered in England and Wales, company number 16419780. Our registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
For anything about this policy or your data, write to aponomarchuk@recruo.com or to our registered office.
What we collect and why
Your enquiry
- Data:
- Your name and work email. If you choose to give them: your company, job title, the workflow you want to automate and your message. We also record which button and page led you to the form, the referring site and any campaign tags in the link.
- Purpose:
- To reply to you, arrange a working session and keep a record of enquiries.
- Lawful basis:
- Our legitimate interest in responding to business enquiries and running our business. Where you ask us for a proposal, also the steps needed before entering a contract.
Emails with us
- Data:
- Your email address and whatever you write to us. When you send the form we also send you an automatic confirmation.
- Purpose:
- To correspond with you and keep a record of what was agreed.
- Lawful basis:
- Our legitimate interest in communicating with people who contact us.
Analytics, only if you accept
- Data:
- Pages viewed, clicks on our main buttons, workflow and calculator choices, and whether the form was sent. This is linked to a random identifier stored on your device, together with browser and device type and an approximate location derived from your IP address. It never includes what you type in the form.
- Purpose:
- To understand which parts of the site are useful and improve them.
- Lawful basis:
- Your consent, which you can withdraw at any time.
Technical logs
- Data:
- IP address, browser details and the pages requested.
- Purpose:
- To deliver the site and protect it against abuse.
- Lawful basis:
- Our legitimate interest in keeping the site available and secure.
You are not legally or contractually required to give us your data, but without your name and work email we cannot reply to you. Everything else in the form is optional. Please do not include sensitive personal data in your message.
Who receives your data
We use these service providers, who act on our instructions:
- Google. Stores enquiries in Google Sheets and sends and holds our email through Google Workspace.
- PostHog. Provides analytics on its EU Cloud, only if you accept analytics.
- Cloudflare. Hosts the site, delivers it and protects it against abuse.
We may also share data with our professional advisers, with a buyer or successor of our business, or where the law requires it. We do not sell your personal data.
Transfers outside the UK and EEA
Some of our team and service providers are outside the UK and the European Economic Area, including in the United States. For US recipients certified under the UK Extension to the EU-US Data Privacy Framework (the UK-US data bridge), we rely on UK adequacy regulations. For personal data subject to EU law, we rely on the European Commission's adequacy decision for recipients certified under the EU-US Data Privacy Framework. For other transfers we use the UK International Data Transfer Agreement or UK Addendum, and the EU standard contractual clauses. You can get a copy of these safeguards by writing to us.
How long we keep it
We keep enquiries for up to 24 months after our last contact with you. If we go on to work together, we keep the related records for the length of the contract and for 6 years afterwards, to meet legal and accounting duties.
We keep analytics events for up to 24 months. Technical logs are kept for short periods set by our hosting provider.
Marketing and automated decisions
We use your details to answer your enquiry. If we later send you marketing, we will do so only as the law allows, and every message will let you opt out.
We do not make decisions about you on this website by solely automated means.
Your rights
Under UK and EU data protection law you can:
- Ask for a copy of your personal data.
- Ask us to correct data that is wrong or incomplete.
- Ask us to delete your data.
- Ask us to restrict how we use your data.
- Object to our use of your data where we rely on legitimate interests. You can object to direct marketing at any time, and we will stop.
- Ask for the data you gave us in a portable format, where this right applies.
- Withdraw your consent to analytics at any time, without affecting what happened before you withdrew it.
To use any of these rights, write to aponomarchuk@recruo.com. We reply within one month, and it is free in most cases.
Complaints
You have the right to complain to us about how we handle your data. Write to aponomarchuk@recruo.com. We will acknowledge your complaint within 30 days, look into it without undue delay, keep you updated and tell you the outcome.
You can also complain to the UK regulator, the Information Commission (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, at ico.org.uk/make-a-complaint or on 0303 123 1113. If you are in the European Union, you can complain to the data protection authority where you live or work.
Changes to this policy
If we change this policy, we will update it here and change the date at the top.